Victoria Square Dental

Reviews of Victoria Square Dental

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  Melissa Added 2018-02-26

  ★ ★ ☆ ☆ ☆
  I had a very bad experience with this dental office and when I tried to file a complaint in person, the receptionist said she would pass it on to the supervisor and I would receive a phone call but I never did and she never took any notes on what I said. I have very bad teeth and have been through the process of having fillings and freezing needles and everything many, many times; and I have never had an experience like I did at the Victoria Square Dental office, neither has a dentist previously received such large payments for the dental work done. First, I had 2 fillings done, when the freezing wore off I had the most terrible pain in the one tooth and throughout my entire mouth and gums. This pain did not recede the next day or any days after. Four days later I came in for a second set of fillings, complained about the pain, and the dentist said it was just normal and there was nothing wrong with the work he had done. After leaving, I had swelling and bleeding in between two teeth that had been worked on, and no matter how much I flossed and cleaned, it did not go away. Finally, a week after the second dental treatment, I sought a second opinion from another dentist. She said nothing was wrong with the filling, but scraped out loose pieces of the silver filling from around my gum line. Later that evening, I finally picked out what was stuck between my teeth, which was a piece of a wedge that the dentist had pressed between my teeth on the second visit, and my gums returned to normal. The next day I went in to Vic Square dentist to pay a bill and made the complaint about the wedge. Also, I found out on my second visit to vic square that there is only one dentist in the entire clinic. In that visit alone, I had one dental assistant, another non-dentist did the needles to freeze my gums, the dentist drilled, and a fourth non-dentist filled three fillings for me. There are 8 treatment rooms in this office and one dentist rushes back and forth to each room the entire time. I didn't mention the sloppiness with which they cleaned up after drilling and putting in the fillings. On my first visit, after they said I was all done, I felt something in my mouth and found a big chunk of filling. The assistant gave me a cup of water to rinse and spit back in. With my mouth still frozen I could not rinse very well but I was shocked at what came back out into the cup! I had never experienced any leftover crumbs of filling EVER before. Not only that, for the next 10 days, I repeatedly found more and more crumbs slowly loosening, even with very careful flossing and brushing.
  This clinic is always full and leaves every patient waiting too long for their schedules appointment. There are at least 4 receptionists at a time and yet I have never stepped up to the desk for any reason and received prompt attention. They are always busy talking on phones or doing other work and the client is always kept waiting. Also, I have not found many friendly receptionists or assistants in my experience. The dentist himself is always very friendly, but most of the other staff hardly crack a smile or make me feel welcome. I think it is unnecessary to say that I will not visit this dental office again nor would I recommend it to anyone.

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About victoriasquaredental.com

Victoria Square Dental - Regina, Sask
Regina Dentist, Victoria Square Dental, we take the time to get to know you, understand your concerns and discuss your dental treatment options.
dentist, regina, dental, Victoria Square, family dentist, dental services, cleaning, crowns, teeth whitening